Receiving the Keys

Applicant Information

If you are looking to rent one of our properties, then you’re in the right place!

If you have viewed one of our properties and you want to make an application please contact us to request an application form. ​

Once you have filled out this form please email it to us at

We will then contact you to take the payment of the holding deposit. The holding deposit is 1 week's rent. This is not a fee as letting agent's and landlords are not legally permitted to charge payments to tenant's for processing their application. This holding deposit will be credited towards your first month's rent when you move into the property.

Please note however, that if you do change your mind at any point and withdraw your application or if you withhold any information from us that may affect your application, we may not be able to refund this amount back to you. This is in accordance with the Tenant Fee Act 2019. 

Once you have paid the holding deposit this will reserve the property for you. We must warn you that a lot of our properties are snapped up very quickly so making the payment as quickly as possible will avoid any disappointment.  

Once we have received your application form and the deposit we will start to process your application straight away.

Applications usually take around 1 week to complete but we can get everything ready for you faster under extreme circumstances. 

Please also note that by signing our application form you are providing authority for us to use the information provided to obtain your references, credit checks and to share this with your new landlord and any future landlord should they request a reference after you have vacated the property. 

We are regulated by the government's GDPR regulations as well as the ICO, the PRS and Money Shield for your protection so that you know your data is safe with us. 

If you have any specific questions about how we store your data please do not hesitate to ask.


Property Maintenance

If you live in one of our properties and you have an issue to report, please get in touch.

We are here to help!

If you are already living in a property that we manage and you have any questions please give us a call on 0115 964 2908 or 07432 158 975

This line is open 24 hours a day 7 days a week so you know you are never alone!